xoomi
xoomi

Privacy Policy

Last updated: January 2026

1. Introduction

xoomi.ai ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered e-commerce platform.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email, company name, billing address
  • Store Data: Product catalog, inventory, pricing (synced from your store)
  • Configuration: AI agent settings, custom responses, branding preferences
  • Communications: Support requests, feedback, correspondence

2.2 Information Collected Automatically

  • Usage Data: Features used, conversation volumes, analytics viewed
  • Device Information: Browser type, operating system, IP address
  • Conversation Logs: AI chat interactions (for analytics and improvement)

2.3 Information from Third Parties

  • E-commerce Platforms: Product and order data from Shopify, WooCommerce, etc.
  • Payment Processors: Transaction information from Stripe (we don't store card numbers)

3. How We Use Your Information

We use collected information to:

  • Provide and maintain the Service
  • Process AI conversations and generate recommendations
  • Analyze usage to improve features
  • Send service-related communications
  • Process payments and billing
  • Provide customer support
  • Detect and prevent fraud or abuse

4. AI and Machine Learning

Our Service uses AI to process conversations and make product recommendations. Important points about AI usage:

  • Your data is used only to provide services to you
  • We do not use your data to train models for other customers
  • AI processing occurs on secure, isolated infrastructure
  • You can configure what data the AI can access

5. Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Cloud hosting, payment processing, analytics (under strict contracts)
  • Legal Requirements: When required by law or to protect rights
  • Business Transfers: In connection with merger, acquisition, or sale

We never sell your personal information to third parties.

6. Data Security

We implement industry-standard security measures:

  • AES-256 encryption for data at rest
  • TLS 1.3 encryption for data in transit
  • SOC 2 Type II compliant infrastructure
  • Regular security audits and penetration testing
  • Access controls and audit logging

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account termination:

  • Account data is deleted within 30 days
  • Aggregated analytics may be retained indefinitely
  • Backups are purged within 90 days
  • Legal hold data is retained as required by law

8. Your Rights

Depending on your location, you may have rights to:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate information
  • Deletion: Request deletion of your data
  • Portability: Export your data in a standard format
  • Objection: Object to certain processing activities
  • Restriction: Request limited processing of your data

To exercise these rights, contact privacy@xoomi.ai.

9. International Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses for EU data transfers.

10. Children's Privacy

Our Service is not intended for individuals under 18. We do not knowingly collect information from children. If we become aware of such collection, we will delete the information immediately.

11. Cookies and Tracking

We use cookies and similar technologies for:

  • Authentication and security
  • Preferences and settings
  • Analytics and performance
  • Marketing (with consent where required)

See our Cookie Policy for detailed information and controls.

12. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service. Your continued use constitutes acceptance of the updated policy.

14. Contact Us

For privacy-related questions or to exercise your rights, contact:

  • Email: privacy@xoomi.ai
  • Address: [Company Address]

For EU residents, you also have the right to lodge a complaint with your local supervisory authority.